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FAQ

Your Questions, Answered

Still confused? Our list of frequently asked questions can help guide your decisions and help direct you to your next steps.

Who should consider an assessment for attention or learning challenges?

University students who are struggling with focus, time management, procrastination, or academic performance despite strong effort may benefit from an assessment. Research shows that ADHD affects about 4–6% of university students, yet many remain undiagnosed until higher education, where academic demands increase.

How does ADHD or attention-related difficulty impact academic performance?

Students with ADHD are more likely to have lower GPAs, higher dropout rates, and increased difficulty completing coursework on time compared to their peers. A Canadian study found that up to 25% of post-secondary students accessing campus mental health services report significant attention difficulties, even if they do not have a formal diagnosis.

What is the relationship between ADHD and mental health in university students?

ADHD rarely exists in isolation. University students with ADHD have 2–3 times higher rates of anxiety and depression, and may experience difficulties with sleep, eating patterns, and substance use. These issues often compound academic stress, making timely diagnosis and treatment essential.

If I had ADHD as a child but “grew out of it,” should I still get assessed?

Yes. Approximately 60% of children with ADHD continue to experience symptoms into adulthood, though the presentation may shift. Hyperactivity often lessens, but challenges with focus, organization, and impulsivity persist — often becoming more apparent in the unstructured environment of university.

Why is early intervention at university important?

Left untreated, ADHD and related conditions can lead to academic failure, burnout, and withdrawal from studies. Early diagnosis and treatment — including medication, counselling, and academic accommodations — help students build resilience, reduce stress, and reach their full potential.

What differentiates CALM approach to ADHD compared to other clinics?

We combine practical counselling with medical management when needed. Your Counselor teaches real‑world skills you can use immediately — like focus routines, time‑blocking, and procrastination tools — while our physicians review your progress and step in for medical evaluation and medication (when appropriate). This coordinated approach is associated with better outcomes than either strategy alone. Through a combination of MSP and StudentCare coverage, we ensure therapy and treatment are accessible without financial burden for students.

How is care provided at CALM?

Most sessions are virtual (secure video) to fit busy schedules. One in‑person physician visit is required for a complete physical exam prior to medication initiation. We’ll also ask you to complete brief questionnaires between visits to track progress.

Do I need a referral to see the physician?

Yes. After your second counseling session, you’ll receive an automated reminder and a referral form to bring to your family doctor or a walk‑in clinic. You can NOT proceed with the medical component of your treatment journey without this referral in place.

What does coverage look like for students?

StudentCare typically covers counselling up to an annual maximum (varies by school plan). Physician appointments are covered by MSP for eligible BC residents. We try our best to directly bill both your private insurer and MSP. In case the system does not allow us to submit a claim for an individual, we provide itemized receipts for all services so you can submit claims to your plan. The fastest way to do that is using the insurers app.

Where do I go for my physical exam?
How it works at CALM:
– After your counselling intake, we book your physician visit (which may include a focused physical exam) at our clinic or a partner clinic near your campus.
– You’ll receive a text/email with the address, directions, and access instructions 24–48 hours before your appointment.
– Bring: government photo ID, your MSP card (or insurance details), a current medication list, and any recent labs/ECG if available.
– Arrive 10 minutes early. If you have accessibility needs, let us know so we can accommodate you.
– Billing follows our medical-visit policy above (MSP-billed if eligible; otherwise private-pay with itemized receipt for you to submit to your insurer).
 
I have MSP but no third-party (e.g., StudentCare/PBC) benefits. Can I still do the medical evaluation and management?

No, You cannot skip the counselling assessment. Counselling is required first. If you don’t have third-party coverage, you may proceed by paying privately at $100 per counselling session (itemized receipt provided for tax/benefits where eligible). Medical visits are then billed to MSP (assuming your MSP coverage is active/eligible). This sequencing is part of CALM’s model to ensure safe, comprehensive care.

I do have third-party coverage, but can I do the medical evaluation only and skip counselling?

No. The counselling assessment is mandatory even with third-party coverage. It informs your physician visit and is essential to comprehensive, evidence-based treatment. Skipping it isn’t aligned with CALM’s care model.

I have counselling coverage but no MSP. Can I proceed with the medical component?

Yes, after the counselling assessment:
– Medical management visits are private-pay at $300 per session, with a minimum of 4 sessions to start.
– We do not bill private/out-of-province/international insurers directly. We provide an itemized invoice so you can submit for reimbursement yourself.
– We do not guarantee your reimbursement, please confirm with your insurance providers (if applicable); you are responsible for any difference.

I have out-of-province coverage. Can I do the medical evaluation?

Yes, after the counselling assessment:
– Pay $300 per medical session upfront; plan for a minimum of 4 sessions (more may be needed based on your care plan).
– CALM does not bill other provinces directly. We’ll provide an itemized invoice for you to submit to your home province/insurer.
– We do not guarantee your reimbursement; you’re responsible for any uncovered amounts.

Prices are in CAD and subject to change. Itemized receipts are provided for eligible tax/insurance claims. CALM’s integrated pathway requires a counselling assessment before physician evaluation for all patients to maintain quality and safety.

Always on call

Our Virtual Medical Team 24/7 for immediate questions and after-hours care.

Email

Email us any time at:
help@mycalm.ca

Book an Assessment

Take the first step toward clarity and calm by scheduling your comprehensive ADHD evaluation today.